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Use case examples

OpenAGE adapts to a wide variety of business needs. Here is how our clients use it in practice.

CRM

Managing customer relationships in a structured way, without the rigidity of a standard software package.

  • An asset management bank iteratively evolves its commercial action management application.
  • A ready-to-wear manufacturer/distributor deploys it upstream of a multichannel marketing solution.
  • A single-family home builder uses it as a CRM for its insurance business and as a reference database for its construction sites.

Project portfolio management

Steering complex project portfolios with shared visibility on budgets, timelines and progress.

  • A luxury accessories manufacturer iteratively manages its IT project portfolio (budgeting and planning).
  • In the same sector, tracking product launches and their industrialisation enables better time-to-market control.
  • An industrial infrastructure manufacturer tracks all its construction and maintenance projects.
  • A European distributor, at the recommendation of an international consulting firm, manages a portfolio of cross-functional initiatives targeting tens of millions of euros in savings.

Master data management

Centralising and securing shared data across teams, sites and applications.

  • In the energy sector, OpenAGE serves as a reference database for technical data.
  • The same sector uses it to share a unit cost compendium across all teams building price estimates.
  • An insurance mutual deploys it as an MDM platform upstream of its information system.
  • A retail subsidiary manages its product catalogues, supplier directory and agency directory.

Workflow & approval

Structuring processes involving multiple stakeholders: approval, delegation, notification, traceability.

  • A professional services firm equips all stakeholders in its ecosystem.
  • A retail subsidiary replaces spreadsheets for managing IT requests: creation, proposal, commitment signing and acceptance reports.
  • An engineering school manages agreements with its research laboratories in a shared database.
  • A public authority manages its calls for tender in accordance with public procurement regulations.

Reporting & dashboards

Building live dashboards connected to operational data.

  • An energy group consolidates multi-site indicators from its production facilities.
  • A large industrial group builds a platform combining operational and management data.

Data collection & entry

Replacing office files and paper forms with structured data entry tools, accessible to all.

  • A consulting firm offers its clients online questionnaires that feed a data analysis application in real time.
  • An energy group pilots mobile data entry for experience feedback on its production lines.
  • The same group then builds a knowledge repository of this feedback, accessible to all teams.
  • A ready-to-wear manufacturer/distributor replaces spreadsheets with structured data flow between the brand and its retail network.

Ticketing & support

Equipping support and helpdesk functions with a tailored tool, without the overhead of off-the-shelf solutions.

  • A software publisher replaces a costly SaaS solution in one month with a system that becomes a genuine customer relationship channel and source of competitive differentiation.
  • A retail subsidiary manages its business support tickets (from central functions to branches) and IT requests.
  • A hotel group replaces a spreadsheet with a claims management tool hosted on the OpenAGE cloud.

Lightweight ERP

Covering operational management needs without deploying an oversized standard ERP.

  • A consulting firm manages its entire business: client engagements, billing, timesheets, expense reports, cash flow forecasting, budget and reporting.
  • A technology transfer organisation, under ministerial supervision, replaces its Access databases to manage contacts, training programmes, publications and members.
  • A business services provider makes its contracting and billing processes more agile.
  • An engineering school manages agreements with its research laboratories in a shared database.